Ensure your HyperX Cloud II headset is connected directly to the USB sound card, and plug the USB sound card directly into a USB port on your computer (preferably a USB 3.0 port on the back of the motherboard if using a desktop PC). Step 2: Running the Updater
: Disconnect the 3.5mm headset jack from the USB control dongle.
It fixes issues where the inline volume buttons (+/-) do not respond when connected to consoles.
Ensure you have downloaded the Official Firmware Updater from HyperX.
A: The Cloud II has no onboard user-saved EQ presets, so no. It only affects low-level behavior. hyperxcloudiifirmwareupdaterrev0010 exe file
This update is specifically for the Wired USB Cloud II headset. It is not for the Wireless Cloud II or the Cloud II Core unless explicitly stated on the HyperX Support Portal. Pre-Update Checklist
If you’ve had your Cloud II for a year or more and never ran a firmware update, there’s a high chance you are missing these improvements.
Unplug the 3.5mm jack from the dongle; only the USB dongle should be connected to the PC.
: Headsets manufactured after HP's acquisition of HyperX (often identified by "4xxx" firmware versions like 4103 or 4104 ) may not be compatible with the Rev 0010 updater. Running the wrong version can cause the device not to be detected or potentially cause issues. How to Use the Updater Ensure your HyperX Cloud II headset is connected
Plug the USB control box directly into a motherboard port on the back of your PC. Avoid external USB hubs or front-panel ports, as they can experience power fluctuations.
The updater is a specialized tool and requires specific steps to avoid "bricking" (permanently disabling) your hardware:
Follow these official guidelines closely. Deviations can permanently damage the audio control box. Phase 1: Preparation
Sometimes, security software blocks firmware tools. Temporarily disable it, but remember to re-enable it later. Ensure you have downloaded the Official Firmware Updater
Occasionally, users encounter issues while trying to run the .exe updater. Here is how to overcome the most common hurdles: 1. "Device Not Found" Error
If the updater doesn't see your headset, try a different USB port. If that fails, go into Windows Device Manager , find the headset under "Audio inputs and outputs," right-click it, and select "Uninstall device." Then, unplug the headset, restart your PC, and plug it back in to let Windows reinstall the generic driver. Try the updater again.
During intense gaming sessions, a sudden drop in microphone input or total audio loss can be devastating. This firmware update stabilizes the power draw of the USB sound card, preventing random disconnects. How to Safely Use the Firmware Updater
Do not disconnect the headset during the firmware update process.
: Addresses bugs where the microphone randomly stops transmitting voice input during long gaming sessions. Technical Specifications of the File