Your personal device and phone plan are often the primary source of the problem. Start here to eliminate the most common issues.
(GTL, Securus, ICSolutions) does the facility use? What type of phone are you using (landline or cell)?
If you need help tracking down contact details, let me know: The The state or county where it is located
Set up auto-replenish features if available to prevent future service interruptions. Step 2: Contact the Provider’s Customer Service
If you've checked your phone and your carrier and you still aren't getting calls, the problem may be on the inmate's end. The incarcerated individual controls their calling list, but they may not realize there's an issue. how to unblock a prison call
If you receive another call, do not answer it, as this can drop the prison call.
Call your carrier’s fraud or security department (not general customer service).
If your goal is legitimate (e.g., you’re trying to restore lawful communication with an incarcerated loved one), I can help with legal, compliant options and guidance:
Log into your account online or call their automated customer service line. Ask the representative specifically if there is a "billing block" or a "security block" on your phone number. Step 2: Set Up a Prepaid Account Your personal device and phone plan are often
Wait for the facility’s background check or approval process to clear, which can take anywhere from a few days to several weeks depending on the institution's security level. 3. Proactive Tips to Prevent Future Blocks
Have these ready before contacting anyone:
If your loved one is calling and you are not getting the call or you can't accept it, we have steps to help you resolve the issue. Colorado Department of Corrections (.gov) How to Unblock Number on Android (Best Method)
If you use apps like RoboKiller, Nomorobo, or carrier-specific spam blocking tools, they are likely the reason you're missing calls. These apps are designed to be aggressive, and they often categorize prison phone numbers as spam. According to the Securus Help Center, you need to make sure that all SPAM/Blocking Apps on your phones are not blocking the Caller ID or you may want to completely turn off the App. What type of phone are you using (landline or cell)
Maintaining a connection with someone behind bars is vital for their mental health and successful reentry into society. However, few things are more frustrating than the sudden silence that occurs when a prison phone number is blocked. Whether you are dealing with a technical glitch, a billing issue, or a security restriction, this guide will walk you through the exact steps to restore your communication. Understanding the "Why" Before the "How"
Tap (top right) or swipe left on the number to select Unblock . Android Users : Open the Phone app and tap the three-dot menu (top right). Go to Settings > Blocked numbers (or Call block settings ).
Step 4: Verify with Your Mobile CarrierContact your cell phone provider’s customer service. Ask them to ensure that "Collect Calling" or "Third-Party Billing" is not restricted on your account. Some "Scam Shield" or "Spam Block" apps on smartphones mistakenly flag prison calls as junk mail; try whitelisting the facility's specific outgoing number.